Genesys Cloud CX

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  • 1.  Help us improve the way we communicate about changes in Genesys Cloud!

    GENESYS
    Posted 06-14-2022 14:14

    Are you a Genesys customer or partner? Help us improve the way we communicate about changes in Genesys Cloud!

    The Genesys UX Research Team invites you to take this survey (and share it within your organization) so we can learn about user experiences with user interface (UI) release changes in Genesys Cloud and your preferences for learning about coming changes. The survey will take about 10 minutes to complete.

    Survey link: https://genesyscx.az1.qualtrics.com/jfe/form/SV_bdS7iMgfmtaoqTI 

    If you are eligible to complete the full survey, you may enter a drawing to win a $100 Tango gift card. We will draw five winners who will each receive a $100 gift card.

    We will handle survey data in accordance with the Genesys privacy policy.

    SWEEPSTAKES OFFICIAL RULES
    How to enter

    • You will automatically be entered into the sweepstakes if you are eligible to complete the full survey
    • You must provide your email to be contacted
    • Multiple entries will be disregarded


    Prize & Winner Selection

    • Five winners will be randomly selected to each receive a $100 USD Tango gift card


    Timing

    • This survey begins on June 14th at 00:00 am GMT and finishes on June 24th at 23:59 pm GMT.
    • The winners will be randomly selected on June 26th and the gift cards will be sent via email within 1-2 weeks

    #Roadmap/NewFeatures
    #Unsure/Other

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    Heather Roth
    Genesys - Sr. UX Researcher
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  • 2.  RE: Help us improve the way we communicate about changes in Genesys Cloud!

    Posted 06-17-2022 21:53
    I need to applaud the new layout of the release notes page on the resource center.  If you have not seen it, here is how it is now looks.  Subscriptions to these pages would be a great help keeping up to date on changes.



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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Help us improve the way we communicate about changes in Genesys Cloud!

    Posted 06-19-2022 19:04
    Agreed

    I particularly appreciate the Features coming soon (next release) page
    https://help.mypurecloud.com/features-coming-soon/

    Only thing missing for me is a notice page on any release rollbacks and their new status/timelines

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    Anton Vroon
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  • 4.  RE: Help us improve the way we communicate about changes in Genesys Cloud!

    Posted 06-24-2022 09:33
    The release note page looks great, much improved .

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    Andrew Lewis
    Health Management Ltd
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  • 5.  RE: Help us improve the way we communicate about changes in Genesys Cloud!

    GENESYS
    Posted 06-24-2022 09:21
    Today is the last day to take the survey and enter into the drawing.

    Thank you to all who have taken it so far! We are still looking for people across all roles (agents, supervisors, administrators, etc.) to take the survey.

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    Heather Roth
    Genesys - Employees
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