Genesys Cloud - Main

For test purpose I'm creating a flow where a caller enters a department code, and the flow transfers the call to the correct support person based on a data table lookup.  I'm not understanding what I need to put in the Data Table Look up  "inputs" and "Found Outputs" field.  I read the data table look up definition in the Resource Center.

• What I should put in the Inputs field 

• How to configure the Found Outputs to assign the values (ContactName, PhoneNumber) to flow variables.

Data Table

Data Table Lookup Action

Hi

Variable defined under Collect Input holds the Code entered by the caller. That variable will be your input for the Data Table lookup. For the outputs, type in the variable names you wish to use to store those values. You can then use those outputs where needed.

In your example, SupportedContacts is the data table key, so those are the input values.

So assuming Flow.DepartmentCode from your collect input is going to be a SupportedContacts value then for input put Flow.DepartmentCode - Note you should probably do some validation checks beforehand, what if they entered too many or too few numbers, what if they included a * or # and weren't supposed to and so on.

Outputs you are going to assign either existing or new variables, in the case of Name in your example, a string variable. So for example in Name you might have Flow.Name which will the corresponding name from the table. So for example if the department code was 101 then your name output will return Alice.