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  • 1.  Help with Generic Webhook

    Posted 01-04-2024 14:59
    No replies, thread closed.

    I've set up the Generic Webhook integration and created a test mapping with no filters to send to a chat target group I am a member of.

    Using the given URL for the webhook in Postman, I am sending a POST request which returns a 200, however, my message is not being sent.

    My JSON payload is very basic and meets the requirements given in Set up an integration using the Generic Webhook

    Any ideas?


    #Integrations

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    Jeremy Carlton
    SoFi Technologies, Inc.
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  • 2.  RE: Help with Generic Webhook

    Posted 01-04-2024 18:07
    No replies, thread closed.

    Are you enforcing SSO only authentication?



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    Vaun McCarthy
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    Original Message


  • 3.  RE: Help with Generic Webhook

    Posted 01-04-2024 18:46
    No replies, thread closed.

    Yes we are. Is that a factor even though there is no authentication required for a webhook?



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    Jeremy Carlton
    SoFi Technologies, Inc.
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    Original Message


  • 4.  RE: Help with Generic Webhook
    Best Answer

    Posted 01-04-2024 18:50
    Edited by Jeremy Carlton 01-05-2024 16:21
    No replies, thread closed.

    Sadly yes, I hit the same problem a while ago.

    https://help.mypurecloud.com/articles/use-sso-instead-of-genesys-cloud-login-credentials/

    Note: Do not enable SSO-only authentication if you use webhooks for chat notification integrations. This feature requires password-based authentication to Genesys Cloud and fails with errors when SSO-only is enabled.

    https://developer.genesys.cloud/forum/t/so-why-exactly-does-webhook-not-work-with-sso-only-orgs/22020

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    Vaun McCarthy
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    Original Message


  • 5.  RE: Help with Generic Webhook

    Posted 01-04-2024 18:58
    No replies, thread closed.

    Well, that's really.... Unfortunate. Thanks for the replies and the info. We just launched on Genesys Cloud 10 months ago and I'm still learning all these little quirks.



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    Jeremy Carlton
    SoFi Technologies, Inc.
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    Original Message


  • 6.  RE: Help with Generic Webhook

    Posted 01-05-2024 02:28
    No replies, thread closed.

    https://genesyscloud.ideas.aha.io/ideas/SUPPT-I-71



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    Vaun McCarthy
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    Original Message


  • 7.  RE: Help with Generic Webhook

    Posted 01-05-2024 08:00
    No replies, thread closed.

    Hi Jeremy,

    The below link is for signing up to the Beta for Collaborate Chat APIs. This enables you to send to existing or new Chat Rooms. This works with SSO only environments and uses the Platform API and therefore OAUTH authentication.

    https://forms.office.com/Pages/ResponsePage.aspx?id=nOZceM-Qx02ogurzEtHRXVnEJ50WXaJOqxPwc6Or8fZUMTNXMkc3TVZJN1c5S0xTVkpZN1VUWVVRSS4u



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    Richard Chandler
    Connect
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    Original Message


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