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Hide the caller ID for the agent

  • 1.  Hide the caller ID for the agent

    Posted 06-05-2025 19:20

    MahmoudAbotaleb | 2018-10-25 15:03:48 UTC | #1

    is it doable to hide the caller ID ( ANI Number ) for the agent who handles the call during the inbound call, in other words, I need to prevent the agent to see the customer phone number during the call ??


    tim.smith | 2018-10-25 18:26:24 UTC | #2

    Please post about product issues on the PureCloud Community Forum or open a case with PureCloud Care. This forum is for API and integration discussions.


    system | 2018-11-25 18:26:28 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 3818