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  • 1.  Historical Adherence Reporting

    Posted 10-23-2023 13:59
    No replies, thread closed.

    Why, in the Historical Adherence Summary view, does it show variance between the summary and detail views? 

    Example: summary view shows 48 exceptions, but when clicked on, only shows 46.  This is a s light variance, but I have seen much more significant differences.  Does this have anything to do with the Adherence thresholds? 


    #Workforce Engagement Management

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    Shelby Cronk
    ConvergeOne, Inc.
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  • 2.  RE: Historical Adherence Reporting

    Posted 10-25-2023 12:15
    No replies, thread closed.

    Hi Shelby,

    I had engineering look into this. It appears to be an issue when the query is over 7 days. The issue is that for > 7 days it is missing the last day's data. We have added an item to our backlog to address. If you open a support ticket, be sure to note that engineering is already aware of the issue. Tentatively we expect the fix to be out in two-weeks, but hopefully sooner.



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    Jay Langsford
    VP, R&D
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  • 3.  RE: Historical Adherence Reporting

    Posted 10-27-2023 14:09
    No replies, thread closed.

    Thank you for this @Jay Langsford

    A follow-up on the Historical Adherence EXPORT; is there any way to export an interval column to show the date/date range on the export? I don't see a column for that and the name of the document only shows the start date of the range. 



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    Shelby Cronk
    ConvergeOne, Inc.
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    Original Message


  • 4.  RE: Historical Adherence Reporting

    Posted 11-02-2023 14:24
    No replies, thread closed.

    Hi Shelby,

    In regards to the export question. We do not currently have anything along what you are asking for. Please feel free to submit an idea in our ideas portal for this feature request at https://genesyscloud.ideas.aha.io/



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    Drew Dyr
    Manager, Development
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    Original Message


  • 5.  RE: Historical Adherence Reporting

    Posted 11-02-2023 11:56
    Edited by System 01-26-2024 19:23
    No replies, thread closed.

    Hi Shelby,

    The fix for this issue was rolled out today. Please reach out to support if you continue to see an issue.



    ------------------------------
    Drew Dyr
    Manager, Development
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    Original Message


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