Workforce Engagement Management

Why, in the Historical Adherence Summary view, does it show variance between the summary and detail views? 

Example: summary view shows 48 exceptions, but when clicked on, only shows 46.  This is a s light variance, but I have seen much more significant differences.  Does this have anything to do with the Adherence thresholds? 

Hi Shelby,

I had engineering look into this. It appears to be an issue when the query is over 7 days. The issue is that for > 7 days it is missing the last day's data. We have added an item to our backlog to address. If you open a support ticket, be sure to note that engineering is already aware of the issue. Tentatively we expect the fix to be out in two-weeks, but hopefully sooner.

Why, in the Historical Adherence Summary view, does it show variance between the summary and detail views? 

Example: summary view shows 48 exceptions, but when clicked on, only shows 46.  This is a s light variance, but I have seen much more significant differences.  Does this have anything to do with the Adherence thresholds? 

Thank you for this @Jay Langsford

A follow-up on the Historical Adherence EXPORT; is there any way to export an interval column to show the date/date range on the export? I don't see a column for that and the name of the document only shows the start date of the range. 

Hi Shelby,

I had engineering look into this. It appears to be an issue when the query is over 7 days. The issue is that for > 7 days it is missing the last day's data. We have added an item to our backlog to address. If you open a support ticket, be sure to note that engineering is already aware of the issue. Tentatively we expect the fix to be out in two-weeks, but hopefully sooner.

Why, in the Historical Adherence Summary view, does it show variance between the summary and detail views? 

Example: summary view shows 48 exceptions, but when clicked on, only shows 46.  This is a s light variance, but I have seen much more significant differences.  Does this have anything to do with the Adherence thresholds? 

Hi Shelby,

I had engineering look into this. It appears to be an issue when the query is over 7 days. The issue is that for > 7 days it is missing the last day's data. We have added an item to our backlog to address. If you open a support ticket, be sure to note that engineering is already aware of the issue. Tentatively we expect the fix to be out in two-weeks, but hopefully sooner.

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Jay Langsford
VP, R&D

Original Message:
Sent: 10-23-2023 13:59
From: Shelby Cronk
Subject: Historical Adherence Reporting

Why, in the Historical Adherence Summary view, does it show variance between the summary and detail views? 

Example: summary view shows 48 exceptions, but when clicked on, only shows 46.  This is a s light variance, but I have seen much more significant differences.  Does this have anything to do with the Adherence thresholds? 

#Workforce Engagement Management

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Shelby Cronk
ConvergeOne, Inc.
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