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  • 1.  Historical Adherence

    Posted 10-11-2023 19:38
    Edited by Tracy Vickers 08-04-2025 05:26
    No replies, thread closed.

    Anyone else having issues today with Historical Adherence views, when filtering by workteams?

    It just isn't doing the filter for us, so filtering by MU instead. Was working fine previously.

    Only change in the release notes even remotely associated to work teams is: "Trigger alerts based on the number of agents currently in queue"

    Edit: The same filters are working fine in Shrinkage, Performance views etc, Just historical Adherence where it is not for us. We are logging a case


    #Workforce Management

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    Anton Vroon
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  • 2.  RE: Historical Adherence
    Best Answer

    Posted 10-12-2023 10:01
    Edited by Tracy Vickers 08-04-2025 05:26
    No replies, thread closed.

    Hi Anton,

    Thank you for reporting the issues with querying historical adherence for a work team on the Historical Adherence view. We were able to reproduce the issue and rolled back a change that was released yesterday. Functionality should now be restored to the previous behavior.



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    Drew Dyr
    Genesys - Manager, Development (WFM)
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    Original Message


  • 3.  RE: Historical Adherence

    Posted 10-12-2023 16:02
    No replies, thread closed.

    Thanks Drew



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    Anton Vroon
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    Original Message


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