Genesys Cloud - Main

Hi all,

is there any way in PureCloud can check the current storage usage and how to archive old files/data? especially the call recording files.

Hi @Gary Leung , have you had a chance to explore the  "Create a recording policy" and "About quality policies" Resource Center articles? There are some call recording archiving settings found in the Actions to Perform section. These articles help explain the particulars.

https://help.mypurecloud.com/articles/create-recording-policy/

https://help.mypurecloud.com/articles/about-quality-policies/

I hope these articles help.

Thank you!

Hi @Gary Leung!

To add to @Clay Tison 's answer, I believe there is currently no storage limit, so that is why you can't check it. 

Policies only affect interactions that happen after a policy is made. Therefore, if you wanted to archive or delete already existing recordings that no policy applied to, you have two options:

• Modify the archive/delete date for interactions one at a time following these instructions: https://help.mypurecloud.com/articles/modify-an-interaction-archive-or-delete-date/
• Use the API https://developer.mypurecloud.com/api/rest/v2/recording/index.html to update more than one recording at a time. (I'm not an API expert, but I think it would involve this endpoint:

  PUT

  /api/v2/conversations/{conversationId}/recordings/{recordingId})