Hello Dan,
This question would be best directed to your CSM/TAM as they would have more direct knowledge about billing questions and can provide you a path forward to the billing team if needed.
If you don't have a specific CSM/TAM you can email the gcsmteam@genesys.com to have a global CSM assigned to and work with you.
Hope this helps!
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 08-06-2024 16:20
From: Dan Sellar
Subject: Hourly Interacting Model
I do not understand the hourly interacting model, specifically how it works "alongside your general Concurrent subscription"
For example, if our organization currently uses CX3 licensing for agents and we have committed to 50 users. If we switched these users over to the hourly interacting model would we still be responsible to pay the regular monthly price for the 50 CX3 licenses, as part of our pre paid agreement? Or could those 50 agents + any agents that exceed the 50 committed users be billed as hourly users? Is the hourly interacting model still then based on the peak logged in users for the month, or would all interacting for users be billed on the hourly rate, regardless of peak usage of concurrent users logged in?
Genesys Cloud hourly user licenses - Genesys Cloud Resource Center (mypurecloud.com)
#SystemAdministration
#Unsure/Other
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Dan Sellar
Individual Only Contact Account
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