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  • 1.  How can I cancel or abort an outgoing fax

    Posted 12-20-2019 14:37
    No replies, thread closed.
    I apologize for the basic question.  I'm a new user, and still figuring out how to navigate the PureCloud software.  I have an outgoing fax that has been stuck for over almost two hours without being sent successfully.  Until I find a way to delete or cancel that fax, I cannot send any further faxes out.  I'd appreciate any guidance on how to resolve this.  Also, if you can direct me to a basic user's guide type of site, I'd be grateful.  Thank you!
    #Outbound
    #Unsure/Other

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    Theresa Allen
    H&H Automotive
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  • 2.  RE: How can I cancel or abort an outgoing fax

    Posted 12-20-2019 15:00
    No replies, thread closed.
    If you can find the Conversation ID, you should be able to use the Disconnect Conversation in Admin to cancel it.  The retry limit should cancel it after a while as well.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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