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  • 1.  How can I get Customer Number (ANI) in the Anonymous Calls

    Posted 02-06-2023 10:15
    No replies, thread closed.
    Hello Everyone,

    Good Morning, Hope All are doing Well.

    I have getting Customer Number (ANI) during the Inbound Call Flow using Call.CalledAddress for some purpose.

    If we are dialing with *67(test number)     then we got the output as "anonymous@SIPaddress".

    In this scenario, we are getting error using     Call.CalledAddress instead of receiving number.


    Any one Assist for how can I get the exact ANI while dial with *67

    #Architecture and Design
    #API/Integrations
    #Routing (ACD/IVR)
    #SIP/VolP
    #Telephony
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Regards,
    Shenbagamoorthy B
    TechLead
    Pointel Inc.,
    ------------------------------


  • 2.  RE: How can I get Customer Number (ANI) in the Anonymous Calls

    Posted 02-06-2023 12:41
    No replies, thread closed.
    Sounds like you're using an internal short code in your PBX to dial into the Genesys Platform?

    If that's the case then the PBX needs to send the correct ANI to Genesys.
    In the Interaction View you can download the PCAP trace and see what is sent to Genesys.

    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 3.  RE: How can I get Customer Number (ANI) in the Anonymous Calls

    Posted 02-07-2023 00:25
    No replies, thread closed.
    Thank you so much Jan Heinonen for your Help. 

    I checked PCAP trace file, they sent like below

    From: "Anonymous"<sip:anonymous@IPAddress;user=phone>;tag=2107340563-1675692616804-

    How can I Manage short code instead of PBX?  Any possible way to do in Architect Level.



    ------------------------------
    Regards,
    Shenbagamoorthy B
    TechLead
    Pointel Inc.,
    ------------------------------

    Original Message


  • 4.  RE: How can I get Customer Number (ANI) in the Anonymous Calls
    Best Answer

    Posted 02-07-2023 02:18
    No replies, thread closed.
    The PBX needs to send you the ANI so it should be configured there, but you also need to handle anonymous since you will get that when someone calls from a withheld number.

    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


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