Glad it worked!
For this method, I think the limiter here is that the call route name is a static value, so the system will read 6XXX literally and the match expression will ignore it, because technically it doesn't match. Given that you also can't assign a range of DID's (it has to be done individually), I'm not hopeful.
I'd suggest opening a ticket with care for a final answer.
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Caleb Smith
Interstate Gas Supply, Inc.
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Original Message:
Sent: 11-21-2023 08:23
From: William Goblish
Subject: How can I map an extension to an architect call flow in CX
This works! Thank you Caleb!
Now the question is if I have to point multiple extensions at one flow. Do I have to create hundreds of lines of the same thing or is there a way to set a range of extensions to point at a flow? This proves that we can at least route an extension to a flow which is great and much appreciated!!
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William Goblish
TTEC Digital, LLC fka Avtex Solutions, LLC
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Original Message:
Sent: 11-20-2023 16:47
From: Caleb Smith
Subject: How can I map an extension to an architect call flow in CX
Hi William,
I think this may help you with a piece of the puzzle Contact Center Dude: Configure internal extension for IVR in Genesys Cloud
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Caleb Smith
Interstate Gas Supply, Inc.