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In addition to DID's, I need to have a range of 5-digit extensions pointing at an architect flow to process callers coming in from another trunk. How in the heck would I do this in CX?
I think this may help you with a piece of the puzzle Contact Center Dude: Configure internal extension for IVR in Genesys Cloud
This works! Thank you Caleb!
Now the question is if I have to point multiple extensions at one flow. Do I have to create hundreds of lines of the same thing or is there a way to set a range of extensions to point at a flow? This proves that we can at least route an extension to a flow which is great and much appreciated!!
Glad it worked!
For this method, I think the limiter here is that the call route name is a static value, so the system will read 6XXX literally and the match expression will ignore it, because technically it doesn't match. Given that you also can't assign a range of DID's (it has to be done individually), I'm not hopeful.
I'd suggest opening a ticket with care for a final answer.
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