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How can I restrict all outbound calls to a specific country while permitting calls to certain numbers within that country?

  • 1.  How can I restrict all outbound calls to a specific country while permitting calls to certain numbers within that country?

    Posted 4 days ago

    Hi All, 

    We are looking for a solution to block outbound calls to specific countries while allowing calls to selected numbers within those countries. Does anyone know how to configure this in Genesys Cloud BYOC?

    Additionally, is there a way to route manually dialled numbers through an outbound call flow to enable a data table lookup?

    Thanks,

    Semi


    #Outbound

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    Semi El Sharef
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  • 2.  RE: How can I restrict all outbound calls to a specific country while permitting calls to certain numbers within that country?
    Best Answer

    Posted 4 days ago

    Hello Semi,

    You can block outbound calls to certain countries by creating Restricted classifications in a Site. @Niel Vicente did a great write up on how to accomplish something similar. Check out their response in this thread.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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