Genesys Cloud - Main

I protected several interactions (voice and sms) from the deletion policy of 90 days and need to protect additional interactions ,however there's an error now when I try to protect more.  Is there a Performance report that can show how many interactions are protected?  The limit is 1000 for protected calls.

#Reporting/Analytics
#System/PlatformAdministration
#Telephony

------------------------------
Jean Lam
------------------------------

Nothing I can find in the Performance views.

There is an API call to find conversations that have recordings protected...but it requires you feed it up to 100 (max) conversationIds to run the query on, which doesn't help much.

Sorry!

I protected several interactions (voice and sms) from the deletion policy of 90 days and need to protect additional interactions ,however there's an error now when I try to protect more.  Is there a Performance report that can show how many interactions are protected?  The limit is 1000 for protected calls.

#Reporting/Analytics
#System/PlatformAdministration
#Telephony

------------------------------
Jean Lam
------------------------------

Hi @Jean Lam,

As George stated, there is no Performance View. 

There is another API you can try (not optimal, though - max response is 500 records). Assuming that all the recordings are deleted after 90 days via the deletion policy, in order to get the protected recordings, try this API: 

GET /api/v2/recordings/retention/query?retentionThresholdDays=90&pageSize=500 and then, using the cursor from the response's attribute "nextUri", run the API again until you get the last response with no "nextUri".  

Keep us posted if this may be of any help. 

Thanks,

Nothing I can find in the Performance views.

There is an API call to find conversations that have recordings protected...but it requires you feed it up to 100 (max) conversationIds to run the query on, which doesn't help much.

Sorry!

I protected several interactions (voice and sms) from the deletion policy of 90 days and need to protect additional interactions ,however there's an error now when I try to protect more.  Is there a Performance report that can show how many interactions are protected?  The limit is 1000 for protected calls.

#Reporting/Analytics
#System/PlatformAdministration
#Telephony

------------------------------
Jean Lam
------------------------------

Hi @Jean Lam,

As George stated, there is no Performance View. 

There is another API you can try (not optimal, though - max response is 500 records). Assuming that all the recordings are deleted after 90 days via the deletion policy, in order to get the protected recordings, try this API: 

GET /api/v2/recordings/retention/query?retentionThresholdDays=90&pageSize=500 and then, using the cursor from the response's attribute "nextUri", run the API again until you get the last response with no "nextUri".  

Keep us posted if this may be of any help. 

Thanks,

Nothing I can find in the Performance views.

There is an API call to find conversations that have recordings protected...but it requires you feed it up to 100 (max) conversationIds to run the query on, which doesn't help much.

Sorry!

I protected several interactions (voice and sms) from the deletion policy of 90 days and need to protect additional interactions ,however there's an error now when I try to protect more.  Is there a Performance report that can show how many interactions are protected?  The limit is 1000 for protected calls.

#Reporting/Analytics
#System/PlatformAdministration
#Telephony

------------------------------
Jean Lam
------------------------------