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  • 1.  How do Outbound campaing call contact with two phone numbers ?

    Posted 01-13-2020 15:52
    No replies, thread closed.
    Hi,

    We have contact list with two phone numbers for each contact, my question is how the Outbound campaing call this two numbers for a contact ?

    Does it dial the first number first and then followed immediatly by the second number ?

    Where we can configure this on the campaing configuration ?

    Thank you.
    #Outbound


  • 2.  RE: How do Outbound campaing call contact with two phone numbers ?

    Posted 01-13-2020 16:28
    No replies, thread closed.
    I would put a Pre-call rule on the campaign to check the time and disposition of the previous call for the contact and it it was over x minutes or busy, I would skip the dialing of the next call.  More about rules here:  Pre-call rules - PureCloud Resource Center
    PureCloud Resource Center remove preview
    Pre-call rules - PureCloud Resource Center
    Before the system places a call, pre-call rule conditions are evaluated to [More]
    View this on PureCloud Resource Center >


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: How do Outbound campaing call contact with two phone numbers ?

    Posted 01-13-2020 17:02
    No replies, thread closed.
    The campaign usually dials the second number right away if there is no contact at the first number:

    https://help.mypurecloud.com/articles/contact-lists-view/

    "If a contact record has multiple phone numbers, the next number is attempted immediately if the previous contact attempt fails, unless a recall to a previous number was scheduled. In that case, no other numbers for that contact are dialed until all recalls are attempted."

    The order in which they are dialed is set in the campaign configuration:

    https://help.mypurecloud.com/articles/create-power-dialing-campaign/

    "Control the order in which contact columns are dialed

    The left-to-right order of appearance in the Contact List Numbers box determines the order in which the system dials contact columns (for example, work, home, or cell). To change the order that the system dials columns, click and drag a column name to a new position. The system dials leftmost items first. For example, if contact list numbers contains work and home columns, the campaign dials the work number first."



    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: How do Outbound campaing call contact with two phone numbers ?

    Posted 01-14-2020 10:09
    No replies, thread closed.
    Hi,

    Thank you Robert and George, the customer want that the second number of each contact should be dialed after some among of time (for example 1 day)

    I will check if this is possible through pre-call rules

    Thank you again.

    ------------------------------
    Oudderhem Mostafa
    Coverage-Communication
    ------------------------------

    Original Message


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