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How does Genesys Outbound Campaign handle prescreened calls

  • 1.  How does Genesys Outbound Campaign handle prescreened calls

    Posted 4 hours ago

    Good evening/morning, asking for your advice please. We are scoping the Genesys Cloud Outbound Campaign features (we are new to outbound) and some of the questions I was not able to answer based on the Outbound training course or searching in our community forums where these:

    1. How will it operate when a call runs into Google Assist (call-prescreen feature). 
                      Would Genysys consider that as a success or fail?
                      Some Google assists ask for a name/reason to be spoken
                      Some Google assists prompt callers to push a specific number key to get connected
    2. How will it operate when a call gets sent to a voicemail box that is not set up or the mailbox is full? 
    3. Is it possible for Genesys to check if we received an Inbound call from this number recently and NOT dial it in the campaign because they called Inbound within a timeframe?

    Thank you kindly

    Sasha Mujanovich

    #OutboundCampaing #OutboundDialing


    #WFMConfiguration,BestPractices
    #GeneralQuestion

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    Sasha Mujanovich
    Analyst
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