Hello Gina,
Certification expires every two years, so the closer to expiration you do it, the better.
You have to contact Genesys to get the voucher; as far as I know, you need to purchase a new voucher, it are not generated automatically.
I hope this helped you.
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Camila Meneghini
Analista de Implantação Pleno
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Original Message:
Sent: 01-21-2026 11:31
From: Gina Palmer
Subject: How long before Expiration can I Renew Certification
Hi!
I have a certification expiring in July. How long before the expiration date can I/should I recertify. Do I retake the exam? Can I retake the Certification course prior, since there have been new features added? Will I receive a voucher with my subscription to cover the cost of the recertification?
#Certification
#Training
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
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