If you want to offer speech recognition for simple single word phrases. You need to use menu objects to collect voice input from the caller. First, create a reusable menu. Next, you can add tasks for each option of the reusable menu by clicking on the 3 dots option of the reusable menu you created. Within each of the menu-subtasks, you can set the speech recognition words by typing it, then hitting <Enter> on your keyboard. To Vincent's point, if the callers provide multi-word phrases or alphanumeric input. You'll want to add a Speech Recognition Bot, like AWS Lex Bot V2, which can be a solution and transcribe the voice input for you. Within GC Admin menu > Integrations, click on the + Integrations button, located on the top right of the screen. This will open up AppFoundry, where you can integrate on of your preferred bots. Once its setup, you'll have to develop a lex bot and publish it. You'll then be able to add the lex bot into your flow.
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Jose Carlos Albor
Genesys - Employees
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Original Message:
Sent: 08-09-2023 10:11
From: Shenbagamoorthy B
Subject: How to achieve Voice Input from Customer Using Architect Inbound Call Flow
Hello Everyone,
I tried get the input from customer using Collect Input Block from Architect Inbound Call Flow. But, Architect Call flow only allows DTMF Input not Voice Input. In this case I am using Genesys Dialog Engine Bot for get the user voice input from Ask Block. Is that Correct? is it will be cause any performance issue? Please Assist on this.
#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)
#Routing(ACD/IVR)
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Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
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