I'm seeking guidance on how to automate the process of importing leads from Salesforce into a Genesys Cloud campaign. While I understand the manual steps of exporting leads as a CSV, I would prefer a solution that allows for a seamless and automated integration between the two platforms.

Have you looked through this resource article?  https://help.mypurecloud.com/articles/about-campaign-management-genesys-cloud-salesforce/

Also, you can use Flow in Salesforce to pass lead list to contact list in Genesys using the Outbound API.  

I'm seeking guidance on how to automate the process of importing leads from Salesforce into a Genesys Cloud campaign. While I understand the manual steps of exporting leads as a CSV, I would prefer a solution that allows for a seamless and automated integration between the two platforms.

Thank you Robert for your support. I will try with Outbound API and Salesforce flow option.

Have you looked through this resource article?  https://help.mypurecloud.com/articles/about-campaign-management-genesys-cloud-salesforce/

Also, you can use Flow in Salesforce to pass lead list to contact list in Genesys using the Outbound API.  

I'm seeking guidance on how to automate the process of importing leads from Salesforce into a Genesys Cloud campaign. While I understand the manual steps of exporting leads as a CSV, I would prefer a solution that allows for a seamless and automated integration between the two platforms.

Hi Anu,

As Robert mentioned, you should be able to write some VisualForce code in Salesforce and link that to the trigger for a new lead.  In the VF code you can then call the Genesys Cloud APIs to add that lead to a campaign.

Alternatively, if the lead generates an email notification then you could add a Genesys Cloud inbound email address to that lead notification.  The lead notification could then be processed by a Genesys Cloud inbound email flow which can call a Genesys Cloud Data Action to call the API to add that lead to a campaign.  I only bring is method up because it doesn't necessary involve a developer to write VF code.

I hope that helps.

Thank you Robert for your support. I will try with Outbound API and Salesforce flow option.

Have you looked through this resource article?  https://help.mypurecloud.com/articles/about-campaign-management-genesys-cloud-salesforce/

Also, you can use Flow in Salesforce to pass lead list to contact list in Genesys using the Outbound API.  

I'm seeking guidance on how to automate the process of importing leads from Salesforce into a Genesys Cloud campaign. While I understand the manual steps of exporting leads as a CSV, I would prefer a solution that allows for a seamless and automated integration between the two platforms.