If the built-in Genesys Wallboard solution (which uses the Dashboard feature to display on a big screen) doesn't work for you, it would probably be easiest to take advantage of one of the AppFoundry offerings.
https://appfoundry.genesys.com/filter/genesyscloud
Search for wallboard and a bunch of options come up.
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George Ganahl GCP (Genesys Cloud)
Principal PS Consultant
Genesys
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Original Message:
Sent: 02-17-2023 19:15
From: Lim Vo
Subject: How to build wallboard for genesys cloud
Hi All,
I am trying to build wallboard to display rudimentary metrics including call offered, handled, abandoned, etc. per queue. I was not able to find any articles on this topic. The OOB dashboard doesn't do what I need.
Any tips will be greatly appreciated. Thank you!
#Reporting/Analytics
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Lim Vo
Patelco Credit Union
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