A place to ask questions, connect with others, and stay in the know
Google Agent Assist CCAI integration enabled and trying to change the Voice transcript engine from default to Google engine in Queue level.
If you're referring to changing the STT engine the in-queue flows. After you have installed the Google STT engine in AppFoundry and have enabled it. Go to your in-queue flow, edit the flow, then when you add a new object you should see a "Bot" option in the object menu as shown in the below image.
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.