You can't. What will be sent to one will be sent to the other when activated. Also, the Pause/Resume works across both integrations. Pretty much, you turn the faucet on or off and whatever hose is connected gets water.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 03-21-2024 12:56
From: Badreddine Bsibsi
Subject: how to choose between two audioHook integrations within the same org ?
I have a client who requests voice broadcasting to two different third-party services (AlloMedia and Voxygen), each offering a different service, necessitating two AudioHook integrations. My question is: how can we distinguish between sending audio to these two services? Given that the transcription action in Architect provides no means to do this, and even the configuration of AudioHook integrations offers no such option.
Does the voice broadcast to all integrations found in the org, and is it at the level of third-party services where filters need to be added to reject some calls and accept others?
Thank you in advance for your help.
#Integrations
------------------------------
Badreddine Bsibsi
Orange SA
------------------------------