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  • 1.  How to clear data out of campaign after call success?

    Posted 02-20-2024 09:20
    No replies, thread closed.

    Hi all

    I have campaign callback. When I run a campaign Then there was a call back to the customer until it was finished.

    I would like to know how to clear data from a campaign after a successful call. By a call that hasn't been called yet Data is not cleared as well. I don't know how to do it?


    #Implementation
    #Integrations
    #Outbound
    #Reporting/Analytics

    ------------------------------
    Nuttapong Limadisai
    G-Able Public Company Limited
    ------------------------------


  • 2.  RE: How to clear data out of campaign after call success?

    Posted 02-20-2024 09:45
    No replies, thread closed.

    If you complete contact (Outbound > Wrap-up Code Mappings = Right Party Contact) do you end the new events.

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



  • 3.  RE: How to clear data out of campaign after call success?

    Posted 02-20-2024 10:00
    No replies, thread closed.

    Hi @Breno Canyggia Ferreira Marreco


    What the customer wants is Make that information disappear from list management so that the numbers shown in list management are actually calls that have not yet been serviced.



    ------------------------------
    Nuttapong Limadisai
    G-Able Public Company Limited
    ------------------------------

    Original Message


  • 4.  RE: How to clear data out of campaign after call success?

    Posted 02-20-2024 10:07
    No replies, thread closed.

    In this situation, you can use the endpoint: https://developer.dev-genesys.cloud/devapps/api-explorer#delete-api-v2-outbound-contactlists--contactListId--contacts--contactId-

    I imagine that you can use workflow to automate processes. 

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


  • 5.  RE: How to clear data out of campaign after call success?

    Posted 02-20-2024 10:14
    No replies, thread closed.

    Thank you for information.

    Can you share your workflow with me?



    ------------------------------
    Nuttapong Limadisai
    G-Able Public Company Limited
    ------------------------------

    Original Message


  • 6.  RE: How to clear data out of campaign after call success?
    Best Answer

    Posted 02-20-2024 10:21
    No replies, thread closed.

    I didn't use this situation here, but you can see automate through triggers and workflow.

    https://developer.genesys.cloud/platform/process-automation/

    https://help.mypurecloud.com/articles/work-with-workflows/

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


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