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  • 1.  How to confirm the IP address of the Audio Connector

    Posted 07-01-2024 21:56
    Edited by Bingkai Miao 07-01-2024 22:11
    No replies, thread closed.

    We are currently developing the Audio Connector.
    Due to company security policy, the server only allows communication with specified IP addresses.
    During the previous development of Audio Hook Monitor, we could obtain the IP address of AudioHook through GET /api/v2/ipranges.

    But the Audio Connector cannot be obtained through this method.
    I would like to know if there is any way to confirm the IP address being used by the Audio Connector.


    #Integrations




  • 2.  RE: How to confirm the IP address of the Audio Connector
    Best Answer

    Posted 07-02-2024 09:33
    No replies, thread closed.

    Hello Bingkai,

     

    As this is a community forum we cannot provide IP addresses. Please open a ticket with customer care, to get forwarded to the Custom Application Team (CAS). As this is a premium application and customer care won't have the finer details. You could also work with your Customer Success Manager or Technical Account Manager to get this information as well as they would have direct access to Professional Services and the CAS team.

    Hope this helps!



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    Cameron Tomlin
    Genesys - Employees
    Online Community Manager/Moderator
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