Genesys Cloud - Main

Hello everyone

Please tell me how to count the total number of scheduled and completed callbacks.

Scheduled callbacks are viewed in the Scheduled Callbacks view, and completed callbacks are viewed in the Interactions view.

If you know of an efficient way to add up the two, please let me know.

The purpose is that supervisors want to investigate the number of callbacks.

Thank you in advance.

Hi Matsumoto,

Can you clarify what the supervisors are trying to achieve.  Are they looking for the total callbacks scheduled vs the actual handled callbacks?
If this is the case, using the two views mentioned would be the easiest way to do this

Hello everyone

Please tell me how to count the total number of scheduled and completed callbacks.

Scheduled callbacks are viewed in the Scheduled Callbacks view, and completed callbacks are viewed in the Interactions view.

If you know of an efficient way to add up the two, please let me know.

The purpose is that supervisors want to investigate the number of callbacks.

Thank you in advance.

Hello everyone

Please tell me how to count the total number of scheduled and completed callbacks.

Scheduled callbacks are viewed in the Scheduled Callbacks view, and completed callbacks are viewed in the Interactions view.

If you know of an efficient way to add up the two, please let me know.

The purpose is that supervisors want to investigate the number of callbacks.

Thank you in advance.

hi! good question, I will add another perspective to it and hope that someone from Genesys could help us :)

how can supervisors see the total number of successful callbacks, where it's clear that customer and agent had a talk?

Hello everyone

Please tell me how to count the total number of scheduled and completed callbacks.

Scheduled callbacks are viewed in the Scheduled Callbacks view, and completed callbacks are viewed in the Interactions view.

If you know of an efficient way to add up the two, please let me know.

The purpose is that supervisors want to investigate the number of callbacks.

Thank you in advance.

Are you looking for Queue Performance?  If so, show the Handled column and then use this filter:

hi! good question, I will add another perspective to it and hope that someone from Genesys could help us :)

how can supervisors see the total number of successful callbacks, where it's clear that customer and agent had a talk?

Hello everyone

Please tell me how to count the total number of scheduled and completed callbacks.

Scheduled callbacks are viewed in the Scheduled Callbacks view, and completed callbacks are viewed in the Interactions view.

If you know of an efficient way to add up the two, please let me know.

The purpose is that supervisors want to investigate the number of callbacks.

Thank you in advance.