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  • 1.  How to determine when an outbound contact is no longer being attempted

    Posted 11 hours ago

    Hi everyone,

    I have an outbound contact list where MSISDN values are distributed across multiple columns: work_1, work_2, mobile_1, mobile_2, home_1, and home_2.

    Let's assume the outbound campaign is configured with Max Attempts Per Number = 2, and the contact does not answer any of the attempted calls.

    In this scenario, how can an integrated application determine whether a specific contact is still active in the campaign or if Genesys has stopped attempting further calls for that contact?

    I assume there might be an event or status indicating that no further call attempts will be made. Is there a way to detect this-either through events (e.g., notifications) or via a rule-based Data Action that can inform the external application?

    Any guidance or best practices would be appreciated.

    Thanks!


    #Integrations

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    Bence Mészáros
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  • 2.  RE: How to determine when an outbound contact is no longer being attempted

    Posted 6 hours ago

    Hi Bence

    I had a look on the developer portal and could not find any notification topics that would provide this.  I have not implemented something similar myself but perhaps you can have a look at the following on resource center - https://help.genesys.cloud/articles/overview-of-triggers/ - https://help.genesys.cloud/articles/about-triggers/

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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