Your best bet is going to be either the CLI or API explorer
If you are just looking for last 14 days like the UI use https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-audits-query-realtime
If you want to look back further than 14 days, use https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-audits-query from there you will need to check status, then call the results api to get those when it is complete.
Example Body for real time API to give changes to Queues :
{
"interval": "2024-01-15T00:00:00.000+12:00/2024-01-22T00:00:00.000+12:00",
"serviceName": "ContactCenter",
"filters": [
{
"property": "EntityType",
"value": "Queue"
}
],
"sort": [
{
"name": "Timestamp",
"sortOrder": "desc"
}
]
}
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Anton Vroon
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Original Message:
Sent: 01-19-2024 07:00
From: Datta Rajdeep
Subject: How to export Audit Viewer Data from Genesys ?
need to export audit viewer data in genesys to check what are the changes has been made and by whom.
#Reporting/Analytics
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Datta Rajdeep
AXA Group Operations SAS
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