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  • 1.  how to find same agent id logged in to different system at a same time

    Posted 06-19-2024 03:11
    No replies, thread closed.

    i am trying to know if single agent is logged in and  working on system and with his ID if it is logged in to different system as well,so we have option for force logout but how we will get to know that id is logged in more thn one place .....


    #Unsure/Other

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    Amit Vishwakarma
    CS Infocomm Pvt. Ltd
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  • 2.  RE: how to find same agent id logged in to different system at a same time

    Posted 06-19-2024 16:39
    No replies, thread closed.

    Which system do you think he's logging into? Is it another ORG?

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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  • 3.  RE: how to find same agent id logged in to different system at a same time
    Best Answer

    Posted 07-01-2024 16:02
    No replies, thread closed.

    Hello Amit,

    If you have the agent's userID, you could look into if there is an API call to check on their login sessions. 

    https://developer.genesys.cloud/devapps/api-explorer-standalone

    If the agents are logging into two different organizations, they will have different userIDs.



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    Jason Kleitz
    Genesys - Employees
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