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  • 1.  How to force phone numbers of external contact csv list with country code ?

    Posted 11-07-2018 15:01
    No replies, thread closed.
    Hello

    We have issue with importing an external contact list csv file with phone numbers, by default all phones numbers are considered as US phone's numbers

    My question is : how to force the phone numbers in contact list with a specific country code ?

    Thank you in advance
    #SystemAdministration
    #Telephony
    #Unsure/Other


  • 2.  RE: How to force phone numbers of external contact csv list with country code ?

    Posted 11-21-2018 17:24
    No replies, thread closed.
    I haven't tested this suggestion, but are the numbers you're providing in E.164 format (ie. "+61855500101")?

    ------------------------------
    Patrick Rada
    Keypath Education LLC
    ------------------------------



  • 3.  RE: How to force phone numbers of external contact csv list with country code ?

    Posted 11-22-2018 02:56
    No replies, thread closed.
    Hi Patrick, yes it was worked when importing with E164 format, we have forced insertion of the country code on the list

    Thank you