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  • 1.  How to get Agent and Queue ID

    Posted 04-02-2021 08:50
    No replies, thread closed.
    Hi Team,

    Just tried to get the "Agent and Queue ID" from Genesys Cloud with supervisor level of access. Not sure if this is getable in Genesys Cloud by Admin access or it is not getable with any kind of access we have.

    I can see the Agent and Queue ID in some of the reports in form of Hex coding however not sure where I can find it normally in Genesys Cloud not in form of report.

    Please help with this by providing the information.

    Best Regards,
    Goutam
    #SystemAdministration

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    Goutam Mondal
    Humana Inc.
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  • 2.  RE: How to get Agent and Queue ID

    Posted 04-06-2021 23:00
    No replies, thread closed.

    Greetings

    if you use browser-based GUI, the IDs are organically visible in the address bar  (// and in the URL-s hints - for persons //)

    (If I properly understand the request)



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    Dmytro Zelenskyy
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  • 3.  RE: How to get Agent and Queue ID

    Posted 08-22-2025 21:36
    No replies, thread closed.

    Is there a way to get a list of the Queue ID(s) (multiple) thru an API. Faster process? Thank you



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    Reuben Goodwin
    Sr. Telephony Engineer
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    Original Message


  • 4.  RE: How to get Agent and Queue ID

    Posted 08-23-2025 15:40
    No replies, thread closed.

    https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-users--userId--queues gets you the list of queues for a specific userId. It shows the queue's "id": and "name":



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


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