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  • 1.  How to get started with the basics of WFM

    Posted 3 hours ago

    I hate WFM (lol), but I want to start with the basics. Any tips on how to get started?


    #WEM-Quality,WFM,Gamification,etc

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    Kaio Oliveira
    Interaxa
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  • 2.  RE: How to get started with the basics of WFM

    Posted 10 minutes ago
    Edited by Phaneendra Avatapalli 9 minutes ago

    Hi Kaio,

    I started looking into WFM recently as well, and it definitely takes a bit of time to get the basics down. Below are few resources that I am looking in to at the moment.

    About Workforce Management - https://help.mypurecloud.com/articles/about-workforce-management/
    Genesys Admin training - Scheduling Business Units - https://www.youtube.com/watch?v=ICRF1PKQEd0



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