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  • 1.  How to get Transcript once call ends and not when after-call work ends?

    Posted 05-14-2025 07:27
    No replies, thread closed.

    Using API is there any way to get Call Transcript once call ends between the agent and customer and not when after-call work ends?


    #API/Integrations

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    Gita Jogia
    Voice Consultant – IT Services
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  • 2.  RE: How to get Transcript once call ends and not when after-call work ends?
    Best Answer

    Posted 05-14-2025 08:47
    No replies, thread closed.

    Hi Gita,

    I don't believe that is possible with standard transcription as it doesn't transcribe until the interaction ends.

    Genesys Agent Copilot does a form of Real-time transcription or there is Real-Time Transcription Service in the App Foundry



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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