Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  How to Get Value from JSON topic v2.quality.evaluations in Workflow

    Posted 10-17-2024 09:23
    No replies, thread closed.

    Hi Guys

    I need to get total score and conversationid from the topic v2.quality.evaluations using trigger,
    In the Data Format already set Json.
    I have Add variable Json in the Data workflow

    In the Architect workflow , i have put like this. but not working

    "Email Evaluation" + ToString(GetJsonObjectProperty(Flow.JSON1, "id"))

    Can you please advise guys

    Regards

    Husein Nasution


    #API/Integrations
    #Unsure/Other

    ------------------------------
    Husein Nasution
    ------------------------------


  • 2.  RE: How to Get Value from JSON topic v2.quality.evaluations in Workflow

    Posted 10-17-2024 12:13
    No replies, thread closed.

    Hi Husein,

    I see you have already asked this in the Developer Forum and they should be able to answer your query, but hopefully someone in the community can also give you some insight as well



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: How to Get Value from JSON topic v2.quality.evaluations in Workflow
    Best Answer

    Posted 10-18-2024 05:32
    No replies, thread closed.

    Hello,

    I think you need to change the variable name to jsonData

    It's mentioned in the documentation

    • For JSON data format, the entire event is sent to the workflow as a JSON object. The workflow must be configured to have an input variable named jsonData of type JSON.

    https://help.mypurecloud.com/articles/overview-of-triggers/



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 4.  RE: How to Get Value from JSON topic v2.quality.evaluations in Workflow

    Posted 10-19-2024 11:57
    No replies, thread closed.

    Hi Thanks

    Yes correct , 

    => https://developer.genesys.cloud/commdigital/taskmanagement/task-management-maestro



    ------------------------------
    Husein Nasution
    ------------------------------

    Original Message


Related Content