Genesys Cloud - Main

Hi all,

We have a team that supports a product that is both domestic and international. Currently we have two queues set up for that product:

Queue A

• International phone number
• Queue is open 230pm-11pm CST

Queue B

• Domestic phone number
• Queue is open 6am-6pm CST

Is there a way to modify the call flow so that if someone calls the international queue outside of the international queue open hours (but inside the 6am-6pm domestic hours) that the call will roll over from the internation queue into the domestic queue. 

Example - Australia customer calls the international queue at 11am CST. Since the international queue doesn't open until 2:30pm CST, the call would automatically roll over/be transferred into our domestic queue, since that queue is open.

Appreciate any help!

Colby