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  • 1.  How to link scheduled callback outbound call with original inbound call?

    Posted 11-22-2021 08:23
    No replies, thread closed.
    Hello,

    We use scheduled callback API (/ api / v2 / conversations / callbacks) for creating callbacks from our Architect application. The problem is that the original inbound call and the callback outbound call have different conversation IDs, so we can't associate inbound call and callback outbound call by conversation ID.
    Is it possible to link the original call and the corresponding outbound call by any other parameters?

    Thanks.
    #Outbound
    #Reporting/Analytics

    ------------------------------
    Irina Milstein
    ITNavPro
    ------------------------------


  • 2.  RE: How to link scheduled callback outbound call with original inbound call?

    Posted 11-22-2021 18:27
    No replies, thread closed.
    You could use Set Participant Data in Architect to add an attribute to the initial call that contains the callback's conversationID. That would allow you to link them together.

    HTH


  • 3.  RE: How to link scheduled callback outbound call with original inbound call?

    Posted 11-23-2021 01:56
    No replies, thread closed.

    Hi Paul,

    Thanks for your suggestion.

    We are going to add conversation id to participant data for debugging purposes.

    However, our main problem is reports. Our BI team uses the analytics API (/ api / v2 / analytics / conversations / details / query) once a day for downloading all conversations that were made during the day and saving them to our local database.
    But the analytic API does not show participant data. We are not using call conversation API (/ api / v2 / conversations / calls / {conversationId}) because it does not provide the option to download all data at once, only in a loop by conversation id, which requires a lot of API calls.

    Is it possible to link the original call and the corresponding outbound call by any other parameters, without using participant data?

    Thanks.



    ------------------------------
    Irina Milstein
    ITNavPro
    ------------------------------

    Original Message


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