Genesys Cloud - Main

Dears 

Thank you for your time 

I have a curious regarding to the integration part, I was requested to find a way to integrate genesys cloud with other system to make some authentication step on the IVR 

And for that I should ask user to enter their ID and make a query based ID and after that depend on the response that,I should make a chose to connecting the call to agent or

disconnect it, my question is how I can call an external API and does there any additional component should be installed on my cloud environment , because I saw on the APP 

Foundry that I can use the SOAP API plugin is it essentially or we can do it with out install it, Any past experience plz.
#ArchitectureandDesign
#Integrations

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Mohannad haddad
Fourth Dimension Systems LLC
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Hi, Mohannad,

Genesys Cloud offer you "Web Services Data Actions", this integration is available from "integration option" and empower you to add "Data actions" to your architect flows or agent script. However, "Web Services Data Actions" has some conditions to make it work:
- The webservice to consume has to be a REST, it does not support  SOAP
- The webservice to consume has to be https and running on port 443

You could get more info on Genesys Cloud doc:
https://help.mypurecloud.com/articles/about-the-data-actions-integrations/

If you can not change the webservice from SOAP to REST, you could use AWS Lambda or Azure functions or Google functions as a bridge between Genesys Cloud and your webservice. You can find more info on Genesys Cloud doc portal and on developer portal.

Regards,
SG

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Saugort Garcia
Interacciones Inteligentes S.A.
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