Workforce Engagement Management

I am wanting to create a question on my quality evaluation form that would negate out the score for the entire form without impacting the scoring averages.

Example: A question on the evaluation is "Did this call disconnect".  If it did disconnect, then the entire evaluation is considered N/A, there is no overall score and that evaluation does not count in the overall evaluation average.  

I tried making this the first question and then making the rest of the evaluation question groups dependent on the answer of the "Disconnect" question, but that is still assigning a score to the overall call.  

Hi Gina,

I've already deleted an evaluation and noticed the following:

• Are excluded from scoring results;
• Can still appear in search results and reports (but marked as deleted);
• Must be manually deleted by selecting the evaluation and clicking "Delete Selected Evaluations".

This would need to be done manually after identifying evaluations with disconnected calls.

Before adopting this approach, I recommend testing and validating it with a test evaluation to make sure you get the same results.

I hope it helps you in some way.