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How to play unique welcome prompt for each contact number in genesys cloud outbound agentlesss campaign

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  • 1.  How to play unique welcome prompt for each contact number in genesys cloud outbound agentlesss campaign

    Posted 08-13-2024 07:35
    No replies, thread closed.

    Hi Guys,

    I'm exploring Genesys cloud outbound campaign setup.

    Mine use case is, we have to create an agentless outbound campaign in which we have 10 different contacts in the contact list (csv) and when we switch on the campaign, unique (different) welcome prompt should be played for each contact number which is present in contact list.

    Request you to please let me know whether it's doable in genesys or not, if doable let me know how we can do it?

    Thanks,

    Abhiram


    #Outbound

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    Badavath Abhiram
    Capgemini Technology Services SAS
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  • 2.  RE: How to play unique welcome prompt for each contact number in genesys cloud outbound agentlesss campaign
    Best Answer

    Posted 08-13-2024 13:40
    No replies, thread closed.

    Add it as a column in your contact list.  The outbound flow has access to the properties of the list.  If your message is just a string, play it using TTS.  If it's the name of a user prompt, then use the find user prompt action or expression to look it up
    https://help.mypurecloud.com/articles/configure-outbound-settings/

    In this example, I can play Call.Contact.TTS for a string message or look up a prompt using Call.Contact.Prompt_name.



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    Melissa Bailey
    Genesys - Employees
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    Original Message


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