Genesys Cloud - Main

Hi,

I want to configure the new feature "Preferred Agent", however, I don't found how to retrieve the UserID of an agent base on his Name

Could you please help ?

Thank you.
#Implementation
#Integrations
#SystemAdministration

Oudderheim,

My answer is still the same as when you asked the same question (how to get the userId based upon name) in https://community.genesys.com/digestviewer29/viewthread?MessageKey=240d79a0-bf7b-478a-acbd-f80583bc9363&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm240d79a0-bf7b-478a-acbd-f80583bc9363

:-)

So, set up a Custom Action for the PureCloud Data Actions integration using the example query created by the Query Buil;der tool: https://developer.mypurecloud.com/developer-tools/#/search-query-builder

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 10-25-2019 06:10
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi,

I want to configure the new feature "Preferred Agent", however, I don't found how to retrieve the UserID of an agent base on his Name

Could you please help ?

Thank you.
#Implementation
#Integrations
#SystemAdministration

Hi George,

Thanks for your answer, but there is no API to use in Search Query Builder

Thank you

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 10-25-2019 09:37
From: George Ganahl
Subject: How to retrieve UserID of an agent based on his name ?

Oudderheim,

My answer is still the same as when you asked the same question (how to get the userId based upon name) in https://community.genesys.com/digestviewer29/viewthread?MessageKey=240d79a0-bf7b-478a-acbd-f80583bc9363&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm240d79a0-bf7b-478a-acbd-f80583bc9363

:-)

So, set up a Custom Action for the PureCloud Data Actions integration using the example query created by the Query Buil;der tool: https://developer.mypurecloud.com/developer-tools/#/search-query-builder

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-25-2019 06:10
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi,

I want to configure the new feature "Preferred Agent", however, I don't found how to retrieve the UserID of an agent base on his Name

Could you please help ?

Thank you.
#Implementation
#Integrations
#SystemAdministration

Hi George,

I figure it out now, it is working fine for me 

Thank you

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 10-25-2019 10:13
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi George,

Thanks for your answer, but there is no API to use in Search Query Builder

Thank you

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 10-25-2019 09:37
From: George Ganahl
Subject: How to retrieve UserID of an agent based on his name ?

Oudderheim,

My answer is still the same as when you asked the same question (how to get the userId based upon name) in https://community.genesys.com/digestviewer29/viewthread?MessageKey=240d79a0-bf7b-478a-acbd-f80583bc9363&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm240d79a0-bf7b-478a-acbd-f80583bc9363

:-)

So, set up a Custom Action for the PureCloud Data Actions integration using the example query created by the Query Buil;der tool: https://developer.mypurecloud.com/developer-tools/#/search-query-builder

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-25-2019 06:10
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi,

I want to configure the new feature "Preferred Agent", however, I don't found how to retrieve the UserID of an agent base on his Name

Could you please help ?

Thank you.
#Implementation
#Integrations
#SystemAdministration

This one for users, correct?

https://developer.mypurecloud.com/api/rest/v2/search/#post-api-v2-users-search

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 10-25-2019 10:36
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi George,

I figure it out now, it is working fine for me

Thank you

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 10-25-2019 10:13
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi George,

Thanks for your answer, but there is no API to use in Search Query Builder

Thank you

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 10-25-2019 09:37
From: George Ganahl
Subject: How to retrieve UserID of an agent based on his name ?

Oudderheim,

My answer is still the same as when you asked the same question (how to get the userId based upon name) in https://community.genesys.com/digestviewer29/viewthread?MessageKey=240d79a0-bf7b-478a-acbd-f80583bc9363&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm240d79a0-bf7b-478a-acbd-f80583bc9363

:-)

So, set up a Custom Action for the PureCloud Data Actions integration using the example query created by the Query Buil;der tool: https://developer.mypurecloud.com/developer-tools/#/search-query-builder

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-25-2019 06:10
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi,

I want to configure the new feature "Preferred Agent", however, I don't found how to retrieve the UserID of an agent base on his Name

Could you please help ?

Thank you.
#Implementation
#Integrations
#SystemAdministration

Yes correct, I have used this one, I search by username as query and retrieve user ID as results

I did a test through the Custom Data Action and it works

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 10-25-2019 11:15
From: George Ganahl
Subject: How to retrieve UserID of an agent based on his name ?

This one for users, correct?

https://developer.mypurecloud.com/api/rest/v2/search/#post-api-v2-users-search

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-25-2019 10:36
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi George,

I figure it out now, it is working fine for me

Thank you

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 10-25-2019 10:13
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi George,

Thanks for your answer, but there is no API to use in Search Query Builder

Thank you

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 10-25-2019 09:37
From: George Ganahl
Subject: How to retrieve UserID of an agent based on his name ?

Oudderheim,

My answer is still the same as when you asked the same question (how to get the userId based upon name) in https://community.genesys.com/digestviewer29/viewthread?MessageKey=240d79a0-bf7b-478a-acbd-f80583bc9363&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm240d79a0-bf7b-478a-acbd-f80583bc9363

:-)

So, set up a Custom Action for the PureCloud Data Actions integration using the example query created by the Query Buil;der tool: https://developer.mypurecloud.com/developer-tools/#/search-query-builder

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-25-2019 06:10
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi,

I want to configure the new feature "Preferred Agent", however, I don't found how to retrieve the UserID of an agent base on his Name

Could you please help ?

Thank you.
#Implementation
#Integrations
#SystemAdministration

Cool!

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 10-25-2019 11:21
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Yes correct, I have used this one, I search by username as query and retrieve user ID as results

I did a test through the Custom Data Action and it works

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 10-25-2019 11:15
From: George Ganahl
Subject: How to retrieve UserID of an agent based on his name ?

This one for users, correct?

https://developer.mypurecloud.com/api/rest/v2/search/#post-api-v2-users-search

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-25-2019 10:36
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi George,

I figure it out now, it is working fine for me

Thank you

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 10-25-2019 10:13
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi George,

Thanks for your answer, but there is no API to use in Search Query Builder

Thank you

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 10-25-2019 09:37
From: George Ganahl
Subject: How to retrieve UserID of an agent based on his name ?

Oudderheim,

My answer is still the same as when you asked the same question (how to get the userId based upon name) in https://community.genesys.com/digestviewer29/viewthread?MessageKey=240d79a0-bf7b-478a-acbd-f80583bc9363&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm240d79a0-bf7b-478a-acbd-f80583bc9363

:-)

So, set up a Custom Action for the PureCloud Data Actions integration using the example query created by the Query Buil;der tool: https://developer.mypurecloud.com/developer-tools/#/search-query-builder

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-25-2019 06:10
From: Oudderhem Mostafa
Subject: How to retrieve UserID of an agent based on his name ?

Hi,

I want to configure the new feature "Preferred Agent", however, I don't found how to retrieve the UserID of an agent base on his Name

Could you please help ?

Thank you.
#Implementation
#Integrations
#SystemAdministration