mohannad_haddad | 2023-11-21 21:29:56 UTC | #1
Dears
I'm running into a scenario where I have to run the campaign and schedule the call based on the below instruction:
1- Customer didn't answer the call then schedule call back should be after 4 hours from the first call
2- Customer didn't answer the second call then schedule call back should be after 24 hours from the first call
3- Customer didn't answer the third call then schedule call back should be after 2 hours from the first call
My point is I was relaying on campaign rules and it wasn't meet the customer scenario, and I was thinking If
could use the interaction details and fetch the date and base on that I would do some operation and update
the callback time, could u please give me a hand on this
system | 2023-12-22 21:30:46 UTC | #2
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