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  • 1.  How to see the number parked emails

    Posted 10-28-2024 12:34
    Edited by ledvina bilani 10-28-2024 12:34

    Hello,

    I would like to know the number of emails that are still parked by the agent.

    Can you help me?

    Thanks

    Ledvina


    #Reporting/Analytics

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    ledvina bilani
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  • 2.  RE: How to see the number parked emails

    GENESYS
    Posted 10-28-2024 13:48

    Hello Ledvina, 

    Parked emails appear under the Parked Conversation tab in List View.

    Cheers, 



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    Cam
    Online Community Manager/Moderator
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  • 3.  RE: How to see the number parked emails

    Posted 10-29-2024 05:29

    Hello Cam,

    Thanks for answering.

    I would want to see how many emails are  still parked by my agents, not mine. 

    Ledvina



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    ledvina bilani
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  • 4.  RE: How to see the number parked emails

    Posted 11-06-2024 17:00

    Hi Cam, we want to be able to see the number of parked emails waiting for a queue. It looks like the "park" metric in the dashboard is the parked emails that have been actioned. 



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    Andrew Hepple
    Business System Lead
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  • 5.  RE: How to see the number parked emails
    Best Answer

    GENESYS
    Posted 26 days ago

    As far as I can tell, there isn't a count of the currently parked interactions, but you can filter Performance > Interactions by "Parked" email and add the column "Active Park" to see the duration it has been in the parked state. 



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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