Genesys Cloud - Main

For those of you interested,  I have created a how to document for our team leads and supervisors on how to set up, use and administer Documents.  

We are getting them to use this for the different groups for training & eventually tie it into the agent script for the agents to access.  

thanks!
#SystemAdministration

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[Erin] [Neufeld]
[Business Systems Analyst]
[Kal Tire]
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This is a very cool walk through, Erin! Thanks for sharing.

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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 06-20-2019 17:46
From: Erin Neufeld
Subject: How to set up, use and administer Documents

For those of you interested,  I have created a how to document for our team leads and supervisors on how to set up, use and administer Documents.

We are getting them to use this for the different groups for training & eventually tie it into the agent script for the agents to access.

thanks!
#SystemAdministration

------------------------------
[Erin] [Neufeld]
[Business Systems Analyst]
[Kal Tire]
------------------------------