Hi Amit,
You can skill based stats on outbound interactions if they are routed via a skill (Using an outbound campaign), but not just on normal outbound interactions.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 01-07-2026 22:11
From: Amit Abdul
Subject: How to track outbound performance by skill?
if I assign a skill to an outbound agent, can I get the same stats for that skill as for the inbound skill (obviously inbound talk time would be an outbound talk time, etc)?
#Outbound
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Amit Abdul
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