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  • 1.  How to track outbound performance by skill?

    Posted 01-07-2026 22:12
    No replies, thread closed.



    if I assign a skill to an outbound agent, can I get the same stats for that skill as for the inbound skill (obviously inbound talk time would be an outbound talk time, etc)?


    #Outbound

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    Amit Abdul
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  • 2.  RE: How to track outbound performance by skill?
    Best Answer

    Posted 01-08-2026 10:09
    Edited by Samuel Jillard 01-15-2026 06:41
    No replies, thread closed.

    Hi Amit,

    You can get skill based stats on outbound interactions if they are routed via a skill (Using an outbound campaign), but not just on normal outbound interactions.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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