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  • 1.  I want to try the default "Direct routing"

    Posted 08-22-2024 03:29
    No replies, thread closed.

    Hello,All

    I am currently using a translation service, so I do apologize for any grammatical, or translation errors. 
    Also, please forgive me if this isn't the correct place to ask this question.

    I downloaded the sample after Look up "Genesys Cloud Resource Center" of "Example Architect flows and custom data actions for direct routing"
    ※https://help.mypurecloud.com/articles/example-architect-flows-and-custom-data-actions-for-direct-routing/

    I imported and associated them in the following order.
    ・Genesys-System-Direct-Routing-Inbound-Call-Flow
    ・Genesys-Direct-Routing-Default-In-Queue-Call-Flow
    ・Get-User-by-Address
    ・Get-Queue-Default-Backup-Settings
    ・Get-Alerting-Timeouts
    ・Get-Direct-Agent-Backup-Settings

    After clicking "verification"
    On the left side of the screen is "not found"
    On the right side of the screen is "no error found"

    Is there any work required after association?
    Also, if you have a page where I can learn more about data actions, please let me know.

    Kind Regards


    #ArchitectureandDesign

    ------------------------------
    Katsuya Yamasaki
    Kanden CS Forum Inc.
    ------------------------------


  • 2.  RE: I want to try the default "Direct routing"
    Best Answer

    Posted 08-23-2024 03:16
    No replies, thread closed.

    Hi Katsuya,

    the error claims, that the data action is not found. Never experienced that before. Has this data action be renamed or deleted for some reason? Ist it published? I would suggest to remove the entries in "classify" and "Data Action" and refill them again.

    Best regards
    Christoph



    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------



  • 3.  RE: I want to try the default "Direct routing"

    Posted 08-23-2024 07:00
    No replies, thread closed.

    thank you Christoph

    data action error has been resolved.

    However, I don't understand enough about call data action and data action.
    "20" is an error every time.Please give me some hints on how to proceed from here.



    ------------------------------
    Katsuya Yamasaki
    Kanden CS Forum Inc.
    ------------------------------

    Original Message


  • 4.  RE: I want to try the default "Direct routing"

    Posted 08-23-2024 07:41
    No replies, thread closed.

    Hi Katsuya,

    if the data action fails in the flow every time, than ther is a problem within the dataction. You will have to open the data action itself and run tests with it. The error message, especially the detailled one oder Test --> Operations --> Execute will help to understand the problem. Please post the text here. Please also post the cofiguration of your data action, especially response-body and (if aviable) the request-body.

    Best 
    Christopher



    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------

    Original Message


  • 5.  RE: I want to try the default "Direct routing"

    Posted 08-25-2024 21:48
    No replies, thread closed.

    Thank you again Christoph.

    I made a mistake for how to create data action and I'll have to start over.
    I'm OK now. I'll let you know if I have any questions later.



    ------------------------------
    Katsuya Yamasaki
    Kanden CS Forum Inc.
    ------------------------------

    Original Message


  • 6.  RE: I want to try the default "Direct routing"

    Posted 08-27-2024 10:49
    No replies, thread closed.

    I'm a little late to the party, but I notice you have the entry fields set to a literal. You have then put this in quotation marks. This means the quotation marks will be part of the string passed, which (depending on exactly how the Data Action is written) may result in an error.

    HTH



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------

    Original Message


  • 7.  RE: I want to try the default "Direct routing"

    Posted 09-26-2024 04:53
    No replies, thread closed.

    thank you paul.
    Sorry I didn't notice before.

    data action is difficult, and it will take some time to master it.



    ------------------------------
    Katsuya Yamasaki
    Kanden CS Forum Inc.
    ------------------------------

    Original Message


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