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  • 1.  i3BotFlow Export and view

    Posted 04-30-2024 08:24
    No replies, thread closed.

    Hi,

    I have recently exported a Bot Flow as an i3BotFlow file and i need to make some changes to it before i re-import it? What application would i use to view this file in a readable format for me to be able to make the changes. Usually i would make the change within the Bot Flow itself, however on this occasion i need to bring 2 separate bot flows together as one and this seemed the easier option? 


    #ArchitectureandDesign

    ------------------------------
    Lewis Staffa
    Liberata
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  • 2.  RE: i3BotFlow Export and view
    Best Answer

    Posted 04-30-2024 10:37
    No replies, thread closed.

    This is a proprietary Genesys Run-time format.  For an editable version, you need to export as YAML and you can use ARCHIE to edit or any text editor.  Here is a link to an ARCHIE resource:  Welcome to Archy! (genesys.cloud)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: i3BotFlow Export and view

    Posted 04-30-2024 11:13
    No replies, thread closed.

    Hi Robert, Thank you for taking the time to look at this, i exported the Bot Flow as a YAML file and then realised when attempting to re-import the file i wasn't able too and was only able to import in the i3BotFlow format.



    ------------------------------
    Lewis Staffa
    Liberata
    ------------------------------

    Original Message


  • 4.  RE: i3BotFlow Export and view

    Posted 04-30-2024 10:39
    No replies, thread closed.

    As far as combining 2 flows, you should look at using a common module that can be called from your flow like a subroutine.  Work with common module flows - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: i3BotFlow Export and view

    Posted 04-30-2024 10:43
    No replies, thread closed.

    Normally common modules are great, but sadly they aren't allowed in bot flows.



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    Melissa Bailey
    Genesys - Employees
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    Original Message


  • 6.  RE: i3BotFlow Export and view

    Posted 04-30-2024 11:16
    No replies, thread closed.

    Thank you for this suggestion,  I was looking to bring together the Intents, utterances, and the data actions from both flows. Would this have been able to do this, if common modules were allowed in Bot Flows as Melissa has mentioned below that they are not. 

    Looks like I'm going to have to copy everything across manually. :)



    ------------------------------
    Lewis Staffa
    Liberata
    ------------------------------

    Original Message


  • 7.  RE: i3BotFlow Export and view

    Posted 04-30-2024 13:00
    No replies, thread closed.

    I suggest creating mini bots for slot fulfillment or intents and plug those into messaging flows instead of recreating bots.  Also allows learning across bots for common functions 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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