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  • 1.  Identify Participants of a Conference Call when Calling from a Queue

    Posted 03-29-2024 18:29
    No replies, thread closed.

    I don't know if I'm missing a feature/setting, but I'm wondering if there's a way to identify all the people on a conference call when calling several people from a queue. We found that if you're calling people with the same area code and the participants are not saved as contacts, it just shows a list of all the participants' locations. If the agent wants to remove someone from the call and the other participants both have the same area code, there's no way to identify who is being removed. Is there a way to change this? This is only an issue when calling from a queue, not from the phone module.  

    Thanks!


    #Roadmap/NewFeatures


  • 2.  RE: Identify Participants of a Conference Call when Calling from a Queue
    Best Answer

    Posted 04-24-2024 00:28
    No replies, thread closed.

    Yes, that is a pain.  I added this idea for you to vote on:  https://genesyscloud.ideas.aha.io/ideas/CEV-I-590 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Identify Participants of a Conference Call when Calling from a Queue

    Posted 04-29-2024 08:55
    No replies, thread closed.

    Kinda related to this is clearly identifying the parties on a Consult Transfer. (Possibly will end up being part of the same update...)

    https://genesyscloud.ideas.aha.io/ideas/EPAD-I-119



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
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    Original Message


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