I don't know if I'm missing a feature/setting, but I'm wondering if there's a way to identify all the people on a conference call when calling several people from a queue. We found that if you're calling people with the same area code and the participants are not saved as contacts, it just shows a list of all the participants' locations. If the agent wants to remove someone from the call and the other participants both have the same area code, there's no way to identify who is being removed. Is there a way to change this? This is only an issue when calling from a queue, not from the phone module.  

Thanks!

#Roadmap/NewFeatures

Yes, that is a pain.  I added this idea for you to vote on:  https://genesyscloud.ideas.aha.io/ideas/CEV-I-590 

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 03-29-2024 18:28
From: Nick Ambrose
Subject: Identify Participants of a Conference Call when Calling from a Queue

I don't know if I'm missing a feature/setting, but I'm wondering if there's a way to identify all the people on a conference call when calling several people from a queue. We found that if you're calling people with the same area code and the participants are not saved as contacts, it just shows a list of all the participants' locations. If the agent wants to remove someone from the call and the other participants both have the same area code, there's no way to identify who is being removed. Is there a way to change this? This is only an issue when calling from a queue, not from the phone module.  

Thanks!

#Roadmap/NewFeatures