The audio prompt will always be played if present. Also, the default language will play if other languages don't have TTS or prompt recorded. My practice is to put in the TTS for the prompt so I can prove the flow before recording and when you print the flow it will have all the prompts written out.
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-12-2020 22:43
From: Vaun McCarthy
Subject: If a user prompt has both an audio file and TTS which plays?
If a user prompt has text in it for TTS but also has an audio file uploaded, which actually plays?
#Routing(ACD/IVR)
------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------