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If in a Queue all agents are in interaction next call in that queue falls

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  • 1.  If in a Queue all agents are in interaction next call in that queue falls

    Posted 11-08-2017 11:54
    No replies, thread closed.

    1) a queue with all users in interaction

    2) a customer call the number related to that queue

    3) the call falls immediately

     

    Thanks

    Sergio



  • 2.  RE: If in a Queue all agents are in interaction next call in that queue falls

    Posted 11-08-2017 21:46
    No replies, thread closed.

    That's not how this should behave, provided you don't have a call flow setup that disconnects the user in such cases. You should open a support case so this can be looked into further.



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