Just checking...have you experimented with the Custom Calculations feature?
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George Ganahl GCCX-AI, GCP, GCD, Maestro
Technical Adoption Champion
Genesys
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Original Message:
Sent: 05-22-2026 14:00
From: Mateus Nunes
Subject: If you could improve one thing in Genesys, what would it be?
I would improve reporting flexibility.
Genesys Cloud has strong native views, but in some cases it would be helpful to have more freedom to create custom metrics, combine dimensions, and build business-specific dashboards directly in the platform.
This would make it easier to connect operational performance with business outcomes like conversion, retention, quality, and automation results.
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Mateus Nunes
CX Manager at Solve4ME
mateus.nunes@solve4me.com.br
Brazil
Original Message:
Sent: 05-22-2026 13:43
From: Giulia Rokicki
Subject: If you could improve one thing in Genesys, what would it be?
No platform is perfect, and it's always interesting to hear different perspectives. Whether it's usability, reporting, integrations, or administration, I'm curious to know what changes people would like to see in the future.
What would you improve?
#GenesysCloud
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Giulia Rokicki
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