Genesys Cloud - Developer Community!

Hi everyone,

I am trying to embed Salesforce Dashboards into Genesys (via an iFrame / Custom Widget), but I've run into a roadblock due to Salesforce's enabled Clickjack Protection, which blocks standard Salesforce URLs from being iFramed.

To bypass this, our Salesforce team developed a Lightning Out Web Component (LWC) and provided us with the custom JavaScript code to initialize it. However, we are struggling with how to actually host and execute this custom JS within the Genesys environment to render the dashboard.

Has anyone successfully implemented Salesforce Dashboards in Genesys using Lightning Out or LWCs?

Specifically, I'd love to know:

1. Are there alternative approaches to displaying real-time Salesforce dashboards inside Genesys without lowering Salesforce's Clickjack security settings?

I'm not familiar with working with LO; however, depending on your specific requirements (security, authentication, use cases), you can place an LWC on an Experience Site and then surface that site within Genesys via a Standalone Client App integration. Clickjack protection levels, trusted domains, etc., can be configured on the Experience Site.